Senior Product Manager / Head of Product
REMOTE (US/CANADA) | FULL-TIME | REPORTS TO CEO
Brightlines protects people and organizations from real-world harm caused by online exposure. We combine human-led research with proprietary tooling. Our work matters very much to us.
In this role, you are responsible for managing Brightlines’ product roadmap and ensuring our platform evolves in step with how our analysts work and how our clients use our platform. Your role is to translate operational reality into scalable systems — reducing friction, improving quality, and increasing consistency across the organization.
You accomplish this by deeply understanding two primary user groups: our analysts and clients. You identify patterns in how both groups use the platform, where analyst workflows break down, where clients get confused, and where manual effort slows us down. You turn those insights into prioritized product decisions that balance client needs, operational efficiency, engineering capacity, and company profitability.
You partner closely with our CEO, Chief Client Officer, and outsourced engineering team. Analysts surface operational pain points and institutional knowledge; client teams share recurring questions and feedback; engineering executes against prioritized improvements. Your role is to hold the roadmap, define tradeoffs, and ensure that what gets built meaningfully improves quality, speed, and resilience.
Your success is measured by reduced operational friction, faster client delivery, and fewer repeat support questions. The longer game is stronger feedback loops between users and product, and a roadmap grounded in real usage data, not assumptions. As we grow from a high-touch service into a scalable software-enabled company, you ensure that human expertise becomes durable product capability.
What Brightlines will do for you
For the right person, and in appropriate timing, give you full ownership of the product roadmap in a mission-driven, early-stage company.
Provide direct access to company leadership and meaningful influence over strategy.
Give you plenty of room to run. If you see an opportunity, you'll have the space and support to pursue it.
Give you multifaceted challenges that require creative thinking to untangle.
Give you meaningful foundational work from day one and the opportunity to help build systems that matter, with increasing access to sensitive client data as you ramp up.
Offer competitive compensation and meaningful equity
Support flexible, remote work.
What you’ll do for Brightlines
Develop, maintain, and prioritize the product roadmap across clients, analysts, engineering, and business goals.
Balance speed, quality, and cost in product decisions.
Translate operational insights into product improvements, quality guardrails, and scalable systems.
Establish feedback loops between analysts, clients, and engineering.
Improve client experience by making outputs clearer, more actionable, and more consistent.
Formalize ad hoc workflows into durable processes.
Identify automation opportunities and partner with engineering to improve delivery speed and reliability.
What to bring with you
5–7+ years in product management or equivalent operational product leadership.
Experience building products for both internal teams and external customers.
Strong systems thinking and operational judgment.
Comfort operating in ambiguity and early-stage environments.
Data-informed, pragmatic decision-making.
Strong communication skills across technical and non-technical teams.
Experience working with SaaS platforms.
Additional notes
The base salary range for this role is between $140,000 USD - $190,000 USD + equity.
We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 16 weeks of parental leave, and health benefits.
We're only hiring those authorized to work in the United States and Canada.
We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.
To apply, send a CV and a few paragraphs on why you’re interested in this role and in working with Brightlines to careers@brightlin.es. Specifically, we’d like to hear about how you connect to our mission, security in general, and/or to working at a new startup.
